RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

[AlessFitbit]

Fitbit Update: 09/19/2017: 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

• A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

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Fitbit Update: 09/14/2017: 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

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Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

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Fitbit Update: 08/24/2017:

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

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Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

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Fitbit Update: 08/10/2017:

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

[Etain]

They asked me for phone logs in the build number setting!

This too shall pass...

[Etain]

They asked me for phone logs in the build number setting!

This too shall pass...

[Laubiz]

I'm having the same issue since the android update.

[Chetie99]

Hi,

I've had my fitbit for probably no more than a month.

I had tried to update my fitbit on android and it failed. Then the set up screen came on so I tried setting it up again. That didn't work, I saw an exclamation mark and tried removing it from the app to try and sync it again however it didn't work. 

My alta HR now does not turn on, flash green lights, respond to taps, reset or charge 😞

Is this due to the update my fitbit tried to install and failed? Who do I contact to have this fixed/replaced? I now have a tracker that is useless and I need this to track my sleep and runs

[Wynelle]

It has been a week since I've been able to sync.  Two questions.  Will my info still be there if you ever fix the problem? Are you ever going to fix the problem or do I need to try another brand of fitness tracker?  Please update us on your progress.

[cbrobze]

Has there been any updates since last week. I am still unable to sync since the upgrade

[Munch1e]

My tracker isn't syncing with either device.  Done everything suggested. 4 days now !

[kmburne]

What did you get?

[kmburne]

What did you get?

[Munch1e]

My Charge 2 has been working just fine since February.... except for a short, very short blip, on one of the many updates a couple of months ago.

This last update is a step too far !!  Come on Fitbit. Sort it out.

[Mnuge]

Any update on this? When I try to sync my fitbit, my phone tells me it found it but it never connects. Very frustrating...

[Judester74]

It's been a week and still can't sync my zip fitbit! I try it 10 times a day. Only the calories will show up, but still says tracker not found!

[Jane80]

My problem is that sometimes after I've done a walk such as the 7 mile one I did today, when I finished, it said 7,4 miles but now both on the website here and on my phone is says I walked for 27 mins, although in fact I took nearly 3 hrs. It has synced my steps though 

[JayLatko]

@Judester74 Use the dongle your Zip came with to download to the desktop or laptop, only thing that's working right now till the fix is done. You can also manually enter your daily results on the fitbit app........

[Yotom]

finds it...but would not sync....try again..cant find....fitbits problem

[Jane80]

Thanks
I've looked again and it shows I've done 2 walks one 27 mins and one 7
miles, though just not showing a map. It gives the steps and cals as well,
so I can put it on the chart I keep of all my walks.
I discovered what the dongle did the other day, couldn't work out what it
was before, so everything is downloaded to the site here.

[Amplified]

Galaxy S5 owner.  What's taking so long on this issue?  You'd think a company as big as fitbit would be working day and night to try to resolve this issue.  It's been over a week.

This seems like a purge of Flex users.  "Hey, we're sorry your Flex very suddenly stopped working, but here's a coupon on an upgraded model!"  My Flex is less than 2 years old.

I'll give it a few more days.  If it doesn't get resolved soon, I'll never spend another dime on this company ever again. 

[Lostinct]

Did wr find a soultion to the issue. I still cant sync on my phone?

[Munch1e]

I also have a Samsung 5. With a Charge 2 still ''looking'' and never finding to sync.  Not impressed.

[rbgford]

It is now 8/17/17!!!

Is this problem going to be fixed anytime soon?