help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2017 12:47 - edited ‎09-19-2017 12:24

‎08-10-2017 12:47 - edited ‎09-19-2017 12:24

Fitbit Update: 09/19/2017: 

 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

 

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

  • A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

Fitbit Update: 09/14/2017: 

 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

Fitbit Update: 08/24/2017:

 

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

 

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

 

  1. When did you begin experiencing these syncing issues?
  2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
  3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
  4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

 

Please copy and paste the above questions and your answers into the response.

 

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

Fitbit Update: 08/10/2017:

 

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer
1,284 REPLIES 1,284

‎08-19-2017 08:29

In response to Seefox

‎08-19-2017 08:29

Same here, but think it is a software problem with the update. Hopefully
they get it fixed
Best Answer
0 Votes

‎08-19-2017 08:29

In response to Seefox

‎08-19-2017 08:29

Same here, but think it is a software problem with the update. Hopefully
they get it fixed
Best Answer
0 Votes

‎08-19-2017 08:51

In response to shootpar

‎08-19-2017 08:51

I managed to reset my fitbit and it seems to be working again....for the
moment!
Best Answer
0 Votes

‎08-19-2017 08:51

In response to shootpar

‎08-19-2017 08:51

I managed to reset my fitbit and it seems to be working again....for the
moment!
Best Answer
0 Votes

‎08-19-2017 08:56

In response to Seefox

‎08-19-2017 08:56

They sent me a new one. But had the same problem.


Sent from my Verizon 4G LTE smartphone
Best Answer
0 Votes

‎08-19-2017 08:56

In response to Seefox

‎08-19-2017 08:56

They sent me a new one. But had the same problem.


Sent from my Verizon 4G LTE smartphone
Best Answer
0 Votes

‎08-19-2017 08:57

In response to Swimteach

‎08-19-2017 08:57

I've had perioda of sporadic syncing using the dongle and my computer, but it doesn't work consistently.


Sent from my Verizon 4G LTE smartphone
Best Answer
0 Votes

‎08-19-2017 08:57

In response to Swimteach

‎08-19-2017 08:57

I've had perioda of sporadic syncing using the dongle and my computer, but it doesn't work consistently.


Sent from my Verizon 4G LTE smartphone
Best Answer
0 Votes

‎08-19-2017 08:57

‎08-19-2017 08:57

  1. When did you begin experiencing these syncing issues?August 10, 2017
  2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?Samsung Galaxy S5
  3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?Android 6.0.1
  4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?Verizon
Best Answer
0 Votes

‎08-19-2017 08:58

‎08-19-2017 08:58

Fitbit not syncing since update 8/8/17; Galaxy S5; Android 6.0.1; Verizon
Best Answer
0 Votes

‎08-19-2017 09:53

In response to Cmcamarra

‎08-19-2017 09:53

Same exact.
Best Answer
0 Votes

‎08-19-2017 09:53

In response to Cmcamarra

‎08-19-2017 09:53

Same exact.
Best Answer
0 Votes

‎08-19-2017 09:54

‎08-19-2017 09:54

Syncing issue on my phone started on 8/18/17 at 5:45pm.

I have a galaxy S7

Running on Android 7 (nougat)

Provider is Verizon 

Best Answer
0 Votes

‎08-19-2017 10:05

In response to Swimteach

‎08-19-2017 10:05

I tried resetting mine and my son's twice, still not working. I had this
problem before and when I did the trouble shooting steps it worked. Hasn't
worked since Samsung update Aug 4th. Same with my sons
Best Answer
0 Votes

‎08-19-2017 10:23

‎08-19-2017 10:23

I'm not able to connect my fitbit to my Samsung 6 it was connected yesterday and was working up till 4:45 this morning. I did have a update but that was done before I got fotbit?

Best Answer
0 Votes

‎08-19-2017 10:28

‎08-19-2017 10:28

 

  • When did you begin experiencing these syncing issues?
  • 8/11/17
  • What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?Galaxy S8
  • What Android OS are you currently running (go to this link from your phone's internet browser to find out)? Not sure, link won't work
  • What phone provider do you have (Verizon, T-Mobile, Sprint, etc)
  • Verizon

 

Best Answer
0 Votes

‎08-19-2017 10:30 - edited ‎08-19-2017 10:49

‎08-19-2017 10:30 - edited ‎08-19-2017 10:49

  1. When did you begin experiencing these syncing issues? Aug 8 2017
  2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?

         Samsung Galaxy S5

3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?

        Android 6.0.1 Marshmallow

4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

      Verizon

I can't sync my Fitbit to my iPad either. And since I restarted the Fitbit in my first try at troubleshooting, the clock in the fitbit has run 5 minutes slow.

 

 

Best Answer
0 Votes

‎08-19-2017 11:20

‎08-19-2017 11:20

I have provided all of this info to your support people on 8/11. This issue is close to 2 weeks now. This is beyond frustrating.  Juan, a Fitbit admin support person said the issue had been identified last week.  I cannot understand why the problem of Syncing has not been resolved. 

Best Answer

‎08-19-2017 11:52

‎08-19-2017 11:52

  1. Friday August 18th 2017
  2. LG Stylo 3 plus
  3. Android 7 (Nougat)
  4. T-Mobile
Best Answer
0 Votes

‎08-19-2017 12:11

In response to ErickFitbit

‎08-19-2017 12:11

  1. When did you begin experiencing these syncing issues?  not sure but around the time of the Fit Bit update. 
  2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Galaxy S7
  3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?  Android 7.0
  4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon

I can sync my Fit Bit to my phone most mornings, but it takes several tries, and lots of jumping through hoops like turning off and on Bluetooth, etc. I am also not getting sleep data (as of today), and my walk maps will not generate. 

 

I cannot sync to my computer as it is a Windows 7 with no bluetooth and my Charge 2 did not come with a dongle. I do have a Samsung S4 Tablet, but no sense in syncing to that as I cannot carry it with me to get GPS data for walks. 

Best Answer