08-10-2017 12:47 - edited 09-19-2017 12:24
08-10-2017 12:47 - edited 09-19-2017 12:24
Fitbit Update: 09/19/2017:
Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.
Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:
Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic.
Fitbit Update: 09/14/2017:
Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around.
Fitbit Update: 09/07/2017:
Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon!
Fitbit Update: 08/24/2017:
Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!
Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.
If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:
Please copy and paste the above questions and your answers into the response.
I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!
Fitbit Update: 08/10/2017:
Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention!
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
Answered! Go to the Best Answer.
08-19-2017 18:41
08-19-2017 18:41
08-19-2017 18:46
08-19-2017 18:46
08-19-2017 18:48
08-19-2017 18:48
08-19-2017 18:48 - edited 08-19-2017 18:50
08-19-2017 18:48 - edited 08-19-2017 18:50
Since the last update which was last week I believe, I haven't been able to sync up with my Flex and phone. I have a Samsung Galaxy 5, uses the Android 6.0.1 Marshmallow, and is through Verizon . Please fix this as soon as possible. Thanks
08-19-2017 18:55
08-19-2017 18:55
08-19-2017 20:04
08-19-2017 20:04
I've done the same thing. Still is not working.
08-19-2017 20:20
08-19-2017 20:20
08-19-2017 20:32
08-19-2017 20:32
Please copy and paste the above questions and your answers into the response.
08-19-2017 20:34
08-19-2017 20:34
08-19-2017 23:06
08-19-2017 23:06
I have tried everything and gotten nowhere. Computer sync did not work for me either, I have reset and reinstalled the app, I have reset the device and even tried reinstalling it, Nothing, It is very frustrating.
08-19-2017 23:51 - edited 08-19-2017 23:52
08-19-2017 23:51 - edited 08-19-2017 23:52
08-20-2017 00:02
08-20-2017 00:02
I have a Samsung Galaxy Note 4, with Marshmallow 6.0.1 version and a fitbit one. The Bluetooth will not recognize the fitbit. I have tried everything, reboot, reload app, etc. Location permissions are on, etc. The device will not sync.
08-20-2017 02:14
08-20-2017 02:14
08-20-2017 02:32
08-20-2017 02:32
08-20-2017 03:31
08-20-2017 03:31
@Jsbcuz you'll get an email notification every time someone posts to this thread. To stop that click the "gear" icon at the top right of this screen and select "unsubscribe"
08-20-2017 05:04
08-20-2017 05:04
I only asked you because I am having the same issues, I'm not the tech support I am only a person experiencing the same issue. No need to be sarcastic
08-20-2017 05:07
08-20-2017 05:07
We have too. Unsuscribe if you don't want the emails
08-20-2017 05:39
08-20-2017 05:39
08-20-2017 05:39
08-20-2017 05:39
08-20-2017 06:24 - edited 08-20-2017 06:29
08-20-2017 06:24 - edited 08-20-2017 06:29
My alta is syncing, but still not my zip since the last update. I have the Samsung Galaxy s5, 6.0.1, Verizon. My update was on 8/9/17 @ 7:23am