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RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2017 12:47 - edited ‎09-19-2017 12:24

‎08-10-2017 12:47 - edited ‎09-19-2017 12:24

Fitbit Update: 09/19/2017: 

 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

 

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

  • A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

Fitbit Update: 09/14/2017: 

 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

Fitbit Update: 08/24/2017:

 

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

 

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

 

  1. When did you begin experiencing these syncing issues?
  2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
  3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
  4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

 

Please copy and paste the above questions and your answers into the response.

 

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

Fitbit Update: 08/10/2017:

 

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer
1,284 REPLIES 1,284

‎09-04-2017 16:02

In response to ReverendNewman

‎09-04-2017 16:02

Fitbit is working on launching the ionic which probably won’t sync.

Sent from Mail for Windows 10
Best Answer

‎09-04-2017 16:09 - edited ‎09-04-2017 16:10

‎09-04-2017 16:09 - edited ‎09-04-2017 16:10

Samsung 8+ and blaze with Sprint. Just purchased Fitbit on September 1st and it automatically updated when starting to use it I am linked to my phone with stats and can pause or skip music but no notifications notify my Fitbit and there is an error message that pops up on the phone saying if it's the first time issue with Bluetooth select cancel if not restart Bluetooth.  Nothing has worked. Uninstalled reinstalled the app. Turned off both devices and went into notifications to turn on and off primary apps for notifications and even encryption

  Don't like how my battery is more then half way after A day off use.

Best Answer

‎09-04-2017 16:24

In response to Brown281

‎09-04-2017 16:24

Thank just make me decide not to get a note 8. I hope it gets fixed for you
soon.
Best Answer

‎09-04-2017 17:01

‎09-04-2017 17:01

Fitbit Surge stopped syncing with my windows 10 laptop and Samsung Galaxy S5 since 08/08/2017. Contacted Verizon, Samsung and Fitbit. It's been almost one month and no syncing or any replies from either company. I did have use of the watch until I contacted Fitbit customer service again on 09/02/2017. Now the watch feature doesn't hold correct time. Total waste of time contacting customer service departments. Now I have a smart watch that isn't smart.

Best Answer

‎09-04-2017 17:04

In response to ReverendNewman

‎09-04-2017 17:04

I finally got my phone to sync with the Fitbit but I lost half my tiles on the app so even though I can track my calories I can't track how many steps how many flights and several other of them are missing too

Best Answer

‎09-04-2017 17:47

‎09-04-2017 17:47

Is there an update on the progress of getting a fix to sync Fitbit trackers to Samsung devices after the latest Samsung update?

thanks, 

Best Answer

‎09-04-2017 19:03

‎09-04-2017 19:03

Can we get an update on this issue please?  

Thanks 

Best Answer

‎09-04-2017 19:21

‎09-04-2017 19:21

im facing the same problem with my Alta HR. i cant sync using my Mac and my Samsung S5. This drives me crazy. i have been trying all the method suggested here.

Best Answer

‎09-04-2017 19:28

In response to ReverendNewman

‎09-04-2017 19:28

@ReverendNewman wrote:

So what's the verdict ya'll? Is it FitBit, Samsung, Verizon? The Debate Starts now.

I switched from Samsung to LG on Verizon, I am up and running! 

Best Answer

‎09-05-2017 02:03

In response to zinasman1

‎09-05-2017 02:03

They already emailed me to purchase it. Hahahahahaha.

Best Answer
0 Votes

‎09-05-2017 02:09

In response to chassmissd1

‎09-05-2017 02:09

I think I'm gonna move over to Pixel XL 2. For close to 2 years, ever since a Samsung update, my Bluetooth has been sketchy. First my Plantronics headset drops in and out of calls. Then my Polar BT HR monitor. I swore up and down it was the Polar. And nope, it was this stupid Samsung updates. So it'll be for ever for Samsung to push down another update. But Fitbit should be on top of this too.

Best Answer

‎09-05-2017 06:10

‎09-05-2017 06:10

 

  1. When did you begin experiencing these syncing issues? 8/7/17
  2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Galaxy 7
  3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?7.0
  4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon

This is completely ridiculous, people spend good money for a product and are unable to use.  I have had issues with your product in the past with batteries that will not charge after 6 months of use and put those issues to rest due to you have no control over the hardware,  but to not be able to fix an app in a month is ridiculous.  I have done all the troubleshooting steps you have posted and still nothing.  There needs to be a resolution and a quick one or I will be forced to take my business else where, because it is pretty obvious that you do not care about your community of Fitbit users. 

Best Answer

‎09-05-2017 09:23

In response to BekahLynn

‎09-05-2017 09:23

In a post in a Verizon forum, someone knowledgeable reports that Samsung has fixed this issue and it's being validated by Verizon, hopefully for release sometime soon. Hopefully! But no official word.

Neighborhood walker
Best Answer

‎09-05-2017 09:34

In response to BekahLynn

‎09-05-2017 09:34

Mine has uploaded perfectly 6 times today! (I keep checking to make sure it
wasn't a fluke). So far so good!
Best Answer

‎09-05-2017 09:57

In response to Dave-in-Decatur

‎09-05-2017 09:57

I hope this is true. I have an older Galaxy S5 and I'm just about ready to
buy my next phone from Apple because this issue with FitBit.
Best Answer

‎09-05-2017 10:16

In response to DrkCpa9

‎09-05-2017 10:16

I have a galaxy s5 as well. So far so good on my phone! I just checked
again and it's still working.
Best Answer

‎09-05-2017 10:32

In response to TFEDDER

‎09-05-2017 10:32

Nothing yet...uggg. I also have a Galaxy S5..wonder why mine is not working
Best Answer

‎09-05-2017 11:00

In response to Lemons2b

‎09-05-2017 11:00

I too have a galaxy S5 and it still will not sync...keep getting message
"tracker not found" VERY FRUSTRATING!!!!!!!!!!!
Best Answer

‎09-05-2017 11:33

In response to FitQueen59

‎09-05-2017 11:33

AND I'm back to not being able to sync anything.........
Best Answer

‎09-05-2017 13:08

‎09-05-2017 13:08

Still can not sync fit bit charge hr, Samsung s6 edge Verizon network. Just says connecting and then says it can not sync

Best Answer