RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

[AlessFitbit]

Fitbit Update: 09/19/2017: 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

• A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

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Fitbit Update: 09/14/2017: 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

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Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

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Fitbit Update: 08/24/2017:

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

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Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

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Fitbit Update: 08/10/2017:

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

[eculbertson]

Update WORKS!!!  I can now synch my fitbit one to my S5!!!

I have not had fitbit installed in a couple of weeks since I was using my laptop, so unplugged the dongle from my laptop, reinstalled fitbit (after the Samsung update and restart), logged in, said yes to location services, and voila it found it and synched!

Happy dance:)

thanks @firewalker80 for the heads up.  I had checked first thing this morning and there was no update so glad I caught your post.

[EnolaC]

Thanks @firewalker80 for the update.  Will have to try when I get home and have a wifi connection.  Sure hope it works.  Now where is the Admin folks posting of this.  One would think they'd be the first not a user!

[NebFit]

The Samsung Android update this morning corrected my Fitbit One sync issue!

I was able to sync immediately after performing a manual system update.

[JudyMiller57]

The update worked!!!!  Feels like a much wanted birthday present!!!!  So excited!!!

[firewalker80]

Same here. At 7AM no updated was available but I checked again around 10am and it was available. 

[CBUTLER]

Is the update from Samsung or FitBit?  I am on the phone with Verizon and they say I am up to date on my Android updates?

[eculbertson]

Samsung. Pull down from the top of the phone, choose the cog wheel, go to the very bottom and choose System Updates, and check. If it's not there, check again in a couple of hours. Maybe they haven't fully rolled it out yet. 

[Gokeygirl]

1. When did you begin experiencing these syncing issues? After I updated software on my phone 8/27/17
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Galaxy S5
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)? 6.0.1
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon

[Buckleys3]

I had the opposite experience with Samsung I took my S7 edge to Best Buy and they worked really close with me I am able to sync mine with Samsung but I can't get all the tiles especially the # of steps tile. That has been my issue for the last week and half.

[Slopez27]

Happy to report that I can finally sync again on my Samsung S5 with my Fitbit One! I've had trouble since mid-July. Thanks to Fitbit and and Samsung for this latest update...works just as it should. Fingers crossed that future updates don't cause as much frustration!

[FatFer]

Hi,
I downloaded a Fitbit update on 9/12.

But have received any Samsung updates.
When did you get this update, please?

I too have a S5 and a One

Thanks!!

[eculbertson]

From my post above...give it a go and see if it's available to you yet!

Pull down from the top of the phone, choose the cog wheel, go to the very bottom and choose System Updates, and check. If it's not there, check again in a couple of hours. Maybe they haven't fully rolled it out yet. 

[Wlogue]

Galaxy 5 now can find fitbit flex but when try to pair says flex rejected pairing.



Sent from my Verizon 4G LTE smartphone

[TracyEn]

I can't get mine to sync.  What's the secret????

[eculbertson]

Has your phone updated? If not follow the instructions above and then try. 

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@TracyEn wrote:

I can't get mine to sync.  What's the secret????

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[Wlogue]

unpair from everything. Delete app. pair fitbit. install app. install fibtit on app. allow location.

[TracyEn]

The fitbit app updated.  Is that the same thing?

[Wlogue]

No. Need to update system on your phone



Sent from my Verizon 4G LTE smartphone

[TracyEn]

Yes, I've done that, but I keep getting a message saying that they had trouble checking for system updates.  It won't say if one is available. 

[Wlogue]

Keep trying. Maybe they are being bombarded.



Sent from my Verizon 4G LTE smartphone