RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

[AlessFitbit]

Fitbit Update: 09/19/2017: 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

• A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

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Fitbit Update: 09/14/2017: 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

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Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

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Fitbit Update: 08/24/2017:

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

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Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

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Fitbit Update: 08/10/2017:

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

[TXAnneV]

Oh yay, yahoo, and yippy-de-dooodah...at last!

[AlessFitbit]

@FatFer @JayLatko This is great news! Thanks for confirming Samsung's new system update has enabled you to sync your Fitbit trackers again! 

For everyone else, if you don't see this new system update on your Samsung device yet, please wait for the update. Let me know how it goes, I will be around. 

[TFEDDER]

I don't have an issue with any other Bluetooth items.

[Wlogue]

My Flex is working again on S5.

[SpartyMike]

Hallelujah!

Samsung update has the Bluetooth fixed and Fitbit syncing again!

[Steven-FWTX]

My Fitbit One would not update for the last 2 days.  I remember getting instructions from Fitbit on how to restart it.  I just tried it and now it has synced.  Give this a try, it's worth a shot:

1. Plug your tracker into the charging cable, which needs to be connected to your computer. Please make sure that the gold dots on your tracker align with the gold contacts in the inside of the charger. When you hear a click, you will know your One is in the charging cable properly.
2. Hold down the button on your tracker for 12 seconds.
3. Remove your tracker from the charging cable.
4. Press the button on your tracker until the screen lights up.

5. Open the Android app and let it sync.

[cgatland]

Samsung Galaxy 8+...still won't sync my fitbit to my MFP app. All updated are current.

[ShaunShen]

Fitbit just released a new update again today. And my surge finally succeeded in syncing..... I miss my surge a lot!!!

[SNS1999]

IT WORKS!!!!!

[Dondon]

Mine hasnt 😠😠

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@SpartyMike wrote:

Hallelujah!

Samsung update has the Bluetooth fixed and Fitbit syncing again!

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[Judester74]

Updated and I'm now syncing my 5s with my zip fit! Now I gotta figure out
why my battery says low and it's not

[Lemons2b]

How?  I've updated my Fitbit app I've taken the battery out put it back in still my S5 will not sync

[Pamob]

You need to download the latest Samsung update then log out of your fitbit app and log back in and then it syncs immediately! Yay!

[Tarheeelgirl]

I'm still waiting for the Samsung update.  My Note 4 still shows that it is up to date, no new updates available.  Fingers crossed, it goes through soon.  Glad to see others are having success!

[JayMR]

Yes!  It works for me too!

[CaridadPineiro]

Wish mine worked.  Have Note 4 with flex.  No update yet from Samsung and I updated Fitbit app, but no luck.  

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@JayLatko wrote:

I just completed the Samsung update G900VVRU2DQF2 on my Galaxy S5 which specifically addresses the pairing issues with Bluetooth Low Energy (BLE) devices and it WORKED! I have now synced my Fitbit Zip with the phone twice and all appears to be back to normal! Thanks Samsung! Thanks Fitbit!

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[Dondon]

I have done that and still not working x

[CaridadPineiro]

Not for Note 4 and the flex.  Still not working after download of new Fitbit App.  I guess Samsung has to do something, but no updates yet for the 4.

[CBUTLER]

Same here.  I've talked with FitBit (chatted) and Samsung with no resolution.  Getting so frustrated.

[CBUTLER]

Same here.  I have a 4 and still can't sync or load my FitBit.