RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

[AlessFitbit]

Fitbit Update: 09/19/2017: 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

• A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

---

Fitbit Update: 09/14/2017: 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

---

Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

---

Fitbit Update: 08/24/2017:

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

---

Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

---

Fitbit Update: 08/10/2017:

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

[Buckleys3]

I have Fitbit one and Samsung 7 Edge I have been able to synce but am missing the following tiles, steps, floors, distance

[Temisantoby]

• When did you begin experiencing these syncing issues?
• Mine started on the 3rd od September 2017
• What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
• I use the Samsung Note 5
• What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
• Android 7
• What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?
• Globacom Nigeria

[ReverendNewman]

My Surge is still not syncing. Even after downloading the latest FitBit app. 

[Pamob]

You have to download the latest update to your phone. Is it a samsung? They
had an update available late last week and it specifically fixed the
Bluetooth errors. Syncing perfectly now. I also logged out of the fitbit
app and logged back.in. No problems for several days now.

[lifeofpie]

Go to the settings on your phone and manually check for a system software
update. I have a Samsung Galaxy s5, and my surge is syncing again after I
manually updated android last night.

[Dondon]

I have uninstalled fit bit app and reinstalled the new version and it doesnt work.  I have a Samsung yes and my phone is update in the new software x

[Colleenms]

when i put this in my phone it came up Root Car Insurance?

[dasemi]

Restarted my Fitbit, now it syncs again! 

[DollyS]

Hi I have a Samsung galaxy amp prime from Cricket.   Currently running 6.0.1 marshmallow.  Stopped synching Aug 2nd.  Hoping for new update soon.  As of now, says I have most current update.   Thanks for the info.

[Th3r3saS]

I am still not able to connect with the updates made.  FLEX and Samsung Galaxy S5 is what I have.

[CBUTLER]

No updates for me!!

[Colleenms]

Thank you so much this finally worked --- after weeks and hours of frustration I think I'm good.  I hope everyone gets their issues resolved. 

[Cmcamarra]

Go to settings on your phone and hit system updates. There should be a new
update which should say it resolves Bluetooth issues. I downloaded it last
night when I went to bed, and when I checked it this morning my fitbit app
was up to date.

[Sarahbill]

I'm not habing any luck on my andoid since Aug 8th either. Down loaded the newest app on my phone and computer and still no luck syncing

[Chereva]

I called Samsung & was told that my Note 4 is outdated, that I need to go to Best Buy and do a reflush/system reset. Best Buy will be able to evaluate to see a different OS is compatible with my phone. I was told it's free. Yah, we'll see...not happy.

[Chereva]

What kind of phone do you have because that makes a difference as my Note 4 doesn't have any new updates.

[Th3r3saS]

This worked.  Thank you for responding.  I am back in business.


Sent from my Verizon 4G LTE smartphone

[Th3r3saS]

Galaxy s5


Sent from my Verizon 4G LTE smartphone

[KatinkaBee]

Thank you Chereva! I guess I can stop looking for updates on my Note 4. I'm not a happy camper. I know these phones are not the newest, but they're not THAT old ... It's the way they're trying to get us to update. I won't be updating my phone. And I won't be buying a new Fitbit like I had planned lol! 

[kmburne]

Thanks for the update, I have a note 4 also, I will not be buying a Samsung again. I have a new garmin so won't be messing with fitbit either. Thank you for the update. I wish you luck