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Re: simplified sleep data

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‎08-07-2018 23:59 - edited ‎08-08-2018 00:03

‎08-07-2018 23:59 - edited ‎08-08-2018 00:03

Hello,

 

I just got a Fitbit Charge 2, and I'm experiencing this same problem (no sleep stages, I get the message error about the heartbit). I've checklisted all the possible items from your message (more than 3 hours, no button pressing, latest version, it IS recording my heart rate during the night, as you can see in the attachments) and no one of these is the issue. 

 

Using: Galaxy A5, updated to Android 6.0.1, and updated on july 25th 2018 fitbit app (but having to end up using my laptop app on Windows 10 since I'm also experiencing sync problems with the smartphone app, as I posted in another thread)

 

Can you please help?

 

Please, can you help?

Thanks,

FCaptura (97).pngCaptura (98).png

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2 REPLIES 2

‎08-08-2018 12:49

‎08-08-2018 12:49

Hi @fmart1,

 

According to the error, it missed some of the heart rate data. The first screenshot is only of the resting heart rate, and doesn't show enough detail to be helpful. Can you post a screenshot of the 24 hour heart rate chart for that day?

 

Ultimately, a lot of times the heart rate data is missing is due to the band being either too loose or tight during sleep, so you may want to experiment with that. Hope this helps.

Work out...eat... sleep...repeat!
Dave | California

Best Answer

‎08-09-2018 08:06

In response to WavyDavey

‎08-09-2018 08:06

Thanks for the reply. It was about the tuesday heart rate (when I took the pict, wednesday was not over yet), which shows all the day line. However, here are screenshots of full days heart rate only, and no sleep stages for these nights yet showing.

 

Please, can you help?

F

Captura (99).pngCaptura (100).png

 

 

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