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Recording Versa swim stats on an Android

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‎07-10-2019 08:28

‎07-10-2019 08:28

Will the new app now show swim stats? I am new to Versa, but had a charge for three years. I can see my swim stats on my desktop but not on my android. So far, not to crazy about Versa/swim nor the lack of support/understanding from Fitbit. In my opinion it's crazy that you can never speak to the same support person twice. I am a longtime lap swimmer(gotten way to old to compete) so I think that I can understand what a swim app should be. I.E. You can set your pool length to 25 meters but not the face of the app. which only can be set to 50 meters and up. Therefore, your in-pool notifications come (sometimes) at 50 meters.

I have tried to explain this now to SIX(6) supervisors. Without one understanding! Also you cannot do flip turns because the Versa sees them as a change in stroke and screws up the lap count......UGH

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‎07-11-2019 16:25 - last edited on ‎09-09-2024 11:31 by Fitbit Moderator

‎07-11-2019 16:25 - last edited on ‎09-09-2024 11:31 by Fitbit Moderator

Hi @bobphoenix, welcome to the Community Forums.

Thanks for taking the time to share your feedback about the your Versa, and our Support Team. I'm sorry that you've had this experience. I see where are you coming from, and I appreciate you for bringing this to my attention. Fitbit often checks the Community posts to improve our devices, any feedback is of great help and your comments will not go unnoticed. To avoid any confusion, I'd recommend to continue working with our Support Team and share as many details as you can so they can help you out.

If you have any other question, feel free to let me know.

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