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Red LED on the back stays on

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‎10-10-2022 19:56 - last edited on ‎10-12-2022 12:25 by Fitbit Moderator

‎10-10-2022 19:56 - last edited on ‎10-12-2022 12:25 by Fitbit Moderator

Red light on the back stays on 

 

Moderator edit: Subject for clarity.

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‎10-12-2022 12:41 - last edited on ‎05-27-2024 09:56 by Fitbit Moderator

‎10-12-2022 12:41 - last edited on ‎05-27-2024 09:56 by Fitbit Moderator

@Odyssey13 Thanks for your help. 

@Maxigirl Welcome to the forums. Thanks for reaching out regarding the red flashing on the back of your device.

As Odyssey13 explained, the red LED is used to measure your oxygen levels during the night. It usually turns off during the day but it is not an issue that it stays red. I was informed that your inquiry has been successfully reported with the support team. They will provide you with a proper resolution. 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

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4 REPLIES 4

‎10-10-2022 20:27

‎10-10-2022 20:27

Hi @Maxigirl  the red light is for your oxygen readings - click to learn more

Stepping in the U.S.A. since September 2013. Android 14

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‎10-11-2022 18:21

In response to Odyssey13

‎10-11-2022 18:21

Never happened before, and it does it when I'm not wearing it
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‎10-12-2022 07:22

In response to Maxigirl

‎10-12-2022 07:22

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-12-2022 12:41 - last edited on ‎05-27-2024 09:56 by Fitbit Moderator

‎10-12-2022 12:41 - last edited on ‎05-27-2024 09:56 by Fitbit Moderator

@Odyssey13 Thanks for your help. 

@Maxigirl Welcome to the forums. Thanks for reaching out regarding the red flashing on the back of your device.

As Odyssey13 explained, the red LED is used to measure your oxygen levels during the night. It usually turns off during the day but it is not an issue that it stays red. I was informed that your inquiry has been successfully reported with the support team. They will provide you with a proper resolution. 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

Best Answer