help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Red dot showing up in the notifications tab

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2019 12:26 - last edited on ‎08-15-2019 16:36 by Fitbit Moderator

‎08-13-2019 12:26 - last edited on ‎08-15-2019 16:36 by Fitbit Moderator

The notifications icon in my app shows that I have two new notifications/messages. When I tap on the notification icon, it opens notifications and messages tabs and shows that I have two new messages. When I tap on the messages tab, there are zero messages. There are also no new notifications in the notications tab.

I reached out to the chat for help and could not resolve the problem by updating the app, rebooting my phone, or logging in and out of the app. John in the chat told me that it was a normal feature of the Fitbit app to show that there are two new messages when there are zero messages and suggested that I request that Fitbit remove this feature from the app.

If this is actually an app "feature", what purpose does it have other than to annoy users? Please remove this "feature". Thank you.Screenshot_2019-08-13-15-03-09.png

 

Capture+_2019-08-13-14-02-05.png

 

Capture+_2019-08-13-14-12-59.png

 

Capture+_2019-08-13-14-13-05.png

Moderator edit: updated subject for clarity

Best Answer
1 REPLY 1

‎08-15-2019 16:33 - edited ‎08-15-2019 16:36

‎08-15-2019 16:33 - edited ‎08-15-2019 16:36

Hi @BrittLew. Welcome to the Community Forums! I'm sorry for my delayed response.

 

Before anything else, I've moved your post to the Help Forums so you can receive assistance about your inquiry. Thanks for the screenshot provided, as well for the steps that you've tried prior posting and with the Support Team. Let me share that our team has received feedback from some users having this experience with the Fitbit app and this is an issue that they're working on. While I don't have a time frame when this will be resolved, be sure that our team will work to improve our services based on your comments.

 

If you need anything else, feel free to reply back.

Best Answer
0 Votes