help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Remove ads from your app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-12-2020 07:45

‎04-12-2020 07:45

Dear Fitbit,

 

Now that you've been purchased by Google and are no longer facing bankruptcy, please remove all those larger and annoying "premium" ads in the app. I didn't pay you $200 to be constantly up-sold. 

 

To ad more insult, I missed the 90-day trial by a few weeks, and only got the 7--14 day trial. But even though I tried the premium add-on (which is absolutely shameful in its lack of added value), I still see "try premium for 90 days" ads all over your app, like those annoying spam-sites. When I click on it again, I'm told that I'm not eligible any longer, so why keep forcing these large ads on us?

 

Obviously, the "premium" was your final effort to avoid bankruptcy, but it's lame, and now its simply offensive.

 

Please think about and care about and respect all of us who paid a lot of money for your device.

Best Answer
2 REPLIES 2

‎04-13-2020 05:38

‎04-13-2020 05:38

Actually Fitbit has not been on the verge of bankruptcy and Fitbit is not a part of Google. The DOJ, Canada, and Europe have questions they want answered. 

I currently don't see adverts in the app.. 

Best Answer
0 Votes

‎04-13-2020 05:46

‎04-13-2020 05:46

Can't say why the adds are their, but in the past after cloosing them several times they seemed to not show up anymore. 

As for Fitbit, I haven't seen any sign of being in bankruptcy, and Fitbit is not a part of Google. The DOJ as well as a few other countries have major concerns. 

Best Answer