01-19-2021 13:48
01-19-2021 13:48
I am replacing Fitbit 2 with 4. New 4 is set up. How do I remove old 2?
Answered! Go to the Best Answer.
01-19-2021 13:58
01-19-2021 13:58
Hi @Bonnied07 sync and then remove the device from your account. click for directions. You'll want to move that old device out of range of the new one while setting up - about 25 feet. Then set up the new Fitbit on your existing account. Your history will be there. Let us know how things go for you.
01-19-2021 13:58
01-19-2021 13:58
Hi @Bonnied07 sync and then remove the device from your account. click for directions. You'll want to move that old device out of range of the new one while setting up - about 25 feet. Then set up the new Fitbit on your existing account. Your history will be there. Let us know how things go for you.
01-19-2021 15:00
01-19-2021 15:00
01-19-2021 15:09
01-19-2021 15:09
Wonderful @Bonnied07 ! Now you can enjoy your new Fitbit. Keep on stepping!
01-21-2021 21:27 - edited 01-21-2021 21:30
01-21-2021 21:27 - edited 01-21-2021 21:30
@Odyssey13 we really do not need to remove the old tracker.
If the Charge 4 setup succeeds the Charge 2 will be removed.
If the setup of the Charge 4 fails. The Charge 2 will not be removed from the Fitbit account.
This is why I never recommend anyone to remove a tracker that is not syncing.
If they do an add device with the replace option they will limit the problems.
01-21-2021 21:59
01-21-2021 21:59
Thanks @Rich_Laue makes sense. I'll remember that.
01-22-2021 10:10
01-22-2021 10:10
I just updated from Charge 2 to Charge 4, and I was not prompted to remove the 2. They are both currently showing up. What should I do?
01-22-2021 12:15
01-22-2021 12:15
Wow, they have changed their logic. It use to remove the Charge 2, then we had to add the Charge 2 back on.
Since only the Charge 4 runs Fitbit OS, there isn't a problem with having both trackers connected.
What should you do, it is up to you.
You have your choice. Sync the tracker, choose the model you want to use.
Where the one model when the other model is being charged.
01-22-2021 13:30
01-22-2021 13:30