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Repeated "App Configuration Failed" message.

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‎10-21-2017 03:38

‎10-21-2017 03:38

I'm getting repeated notifications on my phone from Fitbit that "App Configuration Failed - Visit the Gallery to retry". I visit the Gallery but there's no indication of what has failed or how to retry.

I've dismissed this notification but it keeps returning.

 

My phone is the Galaxy S8+ running Android 7.0.

 

theaardvark

Long time Pebble user. First time Fitbit user (Ionic). Samsung Galaxy S8+ Android 7. Hating the retro 90s style music transfer.
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1 BEST ANSWER

Accepted Solutions

‎10-21-2017 05:44 - edited ‎10-21-2017 05:45

‎10-21-2017 05:44 - edited ‎10-21-2017 05:45

Hi

 
Feel free to clear the Fitbit App cache on the phone, all your data stays intact, the fitbit app will recreate the cache when syncing with your account.
 
Sometimes installing new app updates over existing ones, while using the cache for the previous app version(s).. can cause bugs / glitches.. like a app not loading, or crashing..
 
Check out the Android Central Article (Credit to author's of the website / article):
 
 
* Optionally feel free to uninstall the fitbit app, restart the phone & reinstall the app freshly.

View best answer in original post

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2 REPLIES 2

‎10-21-2017 05:44 - edited ‎10-21-2017 05:45

‎10-21-2017 05:44 - edited ‎10-21-2017 05:45

Hi

 
Feel free to clear the Fitbit App cache on the phone, all your data stays intact, the fitbit app will recreate the cache when syncing with your account.
 
Sometimes installing new app updates over existing ones, while using the cache for the previous app version(s).. can cause bugs / glitches.. like a app not loading, or crashing..
 
Check out the Android Central Article (Credit to author's of the website / article):
 
 
* Optionally feel free to uninstall the fitbit app, restart the phone & reinstall the app freshly.
Best Answer

‎10-14-2018 16:25

In response to SunsetRunner

‎10-14-2018 16:25

This did not solve the issue. My new charge 3 still wont download the stuff. Help!

Best Answer