Replacement has not been sent

[LJB10]

I was just wondering if anyone could help, i sent my tracker and charger off on the 4th of may it was collected by royal  mail  in Birmingham on the 7th of may, fitbit have confirmed this but we're on the 23rd of may now and its not been recieved at the warehouse yet, fitbit wasn't concerned by this.  How long does this process usually take? I'm getting rather frustrated. 

Moderator edit: Clarified subject

[Odyssey13]

Hi @LJB10 

I've asked a moderator to stop by and address this with you. They would have more information than those of us on the forums. Thanks for posting about this.

[LJB10]

Thanks, i have contacted fitbit by Twitter, and on Facebook (useless lol) i just wondered if someone could actually give advice or share their experience. 

[LanuzaFitbit]

Hello @LJB10 and @Odyssey13.

@Odyssey13 Thanks for bringing this up to our attention. @LJB10 Thank you for sharing the details of your situation.

@LJB10 In this case my recommendation would be that reply to the last email you were sent by our team and ask about the situation. They should be able to take a closer look at what is going on and assist you get this resolved as soon as possible.

Please let us know if there is anything else we can assist you with.

[LJB10]

Thank you, will do that now 

[LanuzaFitbit]

Hello @LJB10.

You are welcome. 

I'm sure that they will be happy to look into it and offer you the best solution possible.

Please do keep us posted on how it goes. Also, if you have the time be sure to visit one of our Discussion boards. Lots of topics to talk about in there. Maybe something will pique your interest. 

Let me know if there are any other questions we can help out with.