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Replacing Versa with Versa 2

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‎11-25-2020 10:29

‎11-25-2020 10:29

Got a new Versa 2. Gifted my old Versa to my husband and he's all set up with his new Fitbit account. Now trying to connect my new Versa 2 to my existing Fitbit account using Fitbit app with no success. Please help!!

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3 REPLIES 3

‎11-25-2020 10:38

‎11-25-2020 10:38

It's hard to help with no idea what you have done or how it failed. 

Did you go through 'Set up a Device', logged into your old account?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-25-2020 10:44

In response to JohnnyRow

‎11-25-2020 10:44

I did go through the "Set up a device" process! Every time I click on that option it scrolls and then returns me to that same screen. Stuck in a loop???

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‎11-25-2020 10:46

In response to KarenBSmith

‎11-25-2020 10:46

Have now restarted my Samsung phone. It recognises the Versa 2 but now wants to update the Fitbit app. I'll keep at it.

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