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Hi @Marlon27johnson, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know why you tried our restart process? Please provide as many details you can regarding the inconvenience you're experiencing. Please specify which Fitbit and Android mobile device are you using so we can move forward with this.

 

Keep me posted and let me know if you have any additional questions.

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