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Resting heart rate tab not updating date

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‎11-27-2020 09:50 - last edited on ‎12-04-2020 14:58 by Fitbit Moderator

‎11-27-2020 09:50 - last edited on ‎12-04-2020 14:58 by Fitbit Moderator

There was a two-month interval, august to september 2020, where I did not have a fitbit, because my old one broke. I got a new one, but when I try to go back and see my old resting HR trends, it repeats the 1st day of my newest fitbit (september 10) over and over again. I keep scrolling down in hopes of eventually reaching my last  entry from my old fitbit, but I never get there. Why does it keep repeating this date? How do I see my old resting HR entries? 

 

Things I have tried: disconnecting and reconnecting the fitbit, uninstalling and reinstalling the app

 

Image: this entry repeats no matter how long I try to scroll down.

 

Moderator Edit: Clarified subject

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‎12-04-2020 14:57

‎12-04-2020 14:57

Hi @formulationed, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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