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Battery life percentage changes in app

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‎11-27-2020 10:07 - last edited on ‎12-04-2020 15:23 by Fitbit Moderator

‎11-27-2020 10:07 - last edited on ‎12-04-2020 15:23 by Fitbit Moderator

Screenshot_20201127-095559_Fitbit.jpg

 

Screenshot_20201127-095541_Fitbit.jpg

Just completed the update on my Versa 3. It was plugged in the whole time which took all of about 5 minutes. Checked the app and my Versa 3, and the battery percentage is looking funny in the app. One screen says it's full, and the other says 87% while my my Versa said 88%. Synced my Versa right before I checked it. What gives?

 

Moderator Edit: Clarified subject

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‎12-04-2020 15:22

‎12-04-2020 15:22

Hi @IrishMick, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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