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Resuming sync on Android 9

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‎05-27-2019 21:58

‎05-27-2019 21:58

I own a Charge 3, and I managed to get it to sync to my Pixel 3 (currently running May 2019 patch) if I try enough times (including: switching off and on bluetooth, switch off WiFi while a sync is running etc.). Once sync'ed, my charge 3 and phone will stay connected (notification works, I can unlock my phone without a PIN via android's smart lock), until I leave my phone away from the bluetooth reception area. Once the connection is broken, both device don't seem to talk together anymore, until a manual sync is done (the switch off-on bluetooth, switch off WiFi, rinse and repeat).

 

It gets fairly annoying, is there going to be a solution to this?

 

Am rather disappointed here (especially after seeing the support practically stopped in the android 9 sync problem thread).

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‎05-28-2019 08:08

‎05-28-2019 08:08

Hello @Jeffrey04.

 

Thanks for sharing your thoughts on the matter and the step that you have tried to get them to sync again.

 

Please know that we are always looking for ways to improve the overall Fitbit experience and that the situation with Android 9 is being looked into. As soon as we receive any news or updates on the matter we will be sure to let everyone know about it.

 

Feel free to reach out with any other questions you might have.

Lanuza | Community Moderator

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