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Return process of replacement device due to setup difficulties

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‎07-05-2019 07:53 - last edited on ‎07-07-2019 12:57 by Fitbit Moderator

‎07-05-2019 07:53 - last edited on ‎07-07-2019 12:57 by Fitbit Moderator

Resent replacement charge2 from customer services will not connect to  Samsung j6+, iPod touch or Samsung galaxy tab a.

 

Have got as far as fitbit providing 4 digit pair code on all gadgets mentioned once entered just says "connecting " but fails. I have followed all the community tips but today my wife has ordered me a straight jacket as I think I am going to crack up on this issue, 2 days now trying.

 

Update: spent all day yesterday with customer services trying to connect. Alas all attempts failed so replacement Fitbit now in the post going back to Fitbit.

 

Moderator edit: Subject for clarity and format 

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1 REPLY 1

‎07-07-2019 13:04

‎07-07-2019 13:04

Hello @Fezz04403 thanks for bringing this to my attention, my apologies for the delay in responding your post. Welcome to the Community Forums!

 

I appreciate all the information that was shared in your post, I'm happy to know that our Customer Support team already provided you with assistance regarding this situation and to know that a return process was initiated directly with them. I recommend you to get in touch with them if you need more information and details regarding this procedure or if you have additional questions about the return process of your replacement device.

 

I'll  be here if you need anything else. Keep me posted. 

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