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Returning incorrect item

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‎05-11-2022 16:01 - last edited on ‎05-14-2022 14:34 by Fitbit Moderator

‎05-11-2022 16:01 - last edited on ‎05-14-2022 14:34 by Fitbit Moderator

I ordered a white wristband for my Versa 3 a month ago and received a gray one instead of what I ordered. After talking with the customer service, they asked me to return the wrong one to be able to send me the right one. Now, after 2 weeks, the wrong one is stuck in the mail so I'm still waiting for the one I ordered. I'm very disappointed that Fitbit can not send me the white one now since it's their mistake. Obviously, if they never receive the wrong one, I will loose my money. I'm not happy at all with how Fitbit is handling it. I could understand for a $300 watch but we're talking about their mistake on a $30 wrist band. Does anyone have a good ending about a situation like that? 

 

Moderator edit: Subject for clarity.

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‎05-14-2022 14:32

‎05-14-2022 14:32

@SunsetRunner Welcome to the forums. Thanks for sharing your experience with the Fitbit customer support. I understand how frustrating it can be to not get the items that you actually ordered. On behalf of Fitbit I apologize for the inconvenience with your order. 

 

However, please note that the Community is not directly related to the Customer Support department. I will definitely forward your comments, but in this case I highly recommend that you keep contact with customer service. They will soon provide you with a suitable resolution. 

 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

View best answer in original post

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1 REPLY 1

‎05-14-2022 14:32

‎05-14-2022 14:32

@SunsetRunner Welcome to the forums. Thanks for sharing your experience with the Fitbit customer support. I understand how frustrating it can be to not get the items that you actually ordered. On behalf of Fitbit I apologize for the inconvenience with your order. 

 

However, please note that the Community is not directly related to the Customer Support department. I will definitely forward your comments, but in this case I highly recommend that you keep contact with customer service. They will soon provide you with a suitable resolution. 

 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

Best Answer