help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Route visibility

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-17-2020 03:57

‎05-17-2020 03:57

  • I have synced my Blaze to the app and on the dashboard the app shows the field where the route should be but only shows a circular refresh arrow and unable to see the route even when I click on it. The route has synced with Strava and shows clearly. Other routes on Fitbit are showing. Any ideas why this is and what the refresh arrow means? I have synced multiple times to no avail. 

 

 

Best Answer
0 Votes
2 REPLIES 2

‎05-17-2020 13:13

‎05-17-2020 13:13

Have you tried fitbit.com what does the app look like there.

BTW your Blaze syncs with your Fitbit account in the cloud, then the app reads the info from the cloud. 

Best Answer
0 Votes

‎05-17-2020 14:03

In response to Rich_Laue

‎05-17-2020 14:03

Hello, thank you for the comment. I have since deleted the route from the app in the hope that it will re-sync but has not. I will try fitbit.com next time if it happens again and check what that shows. 

Best Answer
0 Votes