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Run exercise tracks laps more than once

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‎01-03-2021 11:01 - last edited on ‎01-04-2021 17:20 by Fitbit Moderator

‎01-03-2021 11:01 - last edited on ‎01-04-2021 17:20 by Fitbit Moderator

Following my runs when I go to look at the data collected, the laps are listed multiple times. If I do a 3km run, I'll have have my 3 laps listed, the distance and time, but it will list them multiple times. So based on the data it looks like I've ran a 9km, but was consistent with the pace. Reading down the lap column it would look like : Lap 1, 2, 3, 1, 2, 3, 1, 2, 3. Why would it list the same laps over and over again?

 

Moderator Edit: Clarified subject

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‎01-04-2021 17:20 - last edited on ‎08-19-2025 09:17 by Fitbit Moderator

‎01-04-2021 17:20 - last edited on ‎08-19-2025 09:17 by Fitbit Moderator

Hi @Miiiiick, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? Also, which Fitbit device? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Fitbit and then try the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Let me know if the issue persists, I'll be here waiting for your reply.

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