Run time incorrect on Fitbit app

[MarsbarsH]

Exersize time incorrect

I just got a Pixel Watch 4 last week. I've done a couple tracked runs since then and both times it appears that on the main dashboard the run times are 3 hours ahead of the time I actually ran.

If I click on the exercise to get more details it shows the correct time. And if I track a walk it shows the correct time everywhere.

I've tried updating my timezone and the issue still happens.

Is there anything I can do to have the correct time showing on the dashboard?

  

[OJ601]

Seeing this same issue on the March update.

[RiekoC]

Hello @MarsbarsH , @OJ601 

Thanks for letting us know about the issue you're seeing. 

Please report this issue in both the Fitbit and Pixel Watch apps using the Feedback option. To get to the Feedback option in the Fitbit app:

• Tap your avatar in the upper right of the Today page in the Fitbit app
• Tap Feedback in the menu that opens
• Complete the prompts and submit

Although it's likely that you won't get a response, we've gotten confirmation that the team reviews every submitted feedback report and uses the information for issue investigation. 

[OJ601]

Just bumping this as it's still happening.

[carolyncomp]

That sounds like a weird Fitbit sync bug between the Pixel Watch and the Fitbit dashboard display. Since the detailed workout page shows the correct run time, it’s probably not tracking incorrectly but displaying the wrong timezone on the home screen. Try clearing the Fitbit app cache, re-syncing the watch, and making sure both your phone and watch are set to automatic date/time. Hopefully Fitbit fixes it in an update soon. Also, while browsing apps lately I found the free streaming app Honista app pretty smooth and worth checking out.