02-04-2019 21:40 - edited 02-04-2019 21:42
02-04-2019 21:40 - edited 02-04-2019 21:42
When I start tracking exercise through my Android app, by default, it's supposed to log it as a walk (per my selection on the start page). But after I complete my exercise and I view the summary page, it's marked as a Run. This started on Jan 20th. Is this a known issue? Is there a fix in the works?
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02-05-2019 04:14
02-05-2019 04:14
It is a known issue. Keep an eye on the following thread which has updates from fitbit and some suggestions from others who have had this issue:
02-04-2019 23:39
02-04-2019 23:39
Its very annoying! Ive had the same issue now for a few weeks and had to take screenshots, video's to email to fitbit. They still havent fixed the issue. Its getting so annoying now. I bought my husband the HR3 and his had serious syncing issues. He lost a whole week as was unable to sync his steps and exercise. They sent him a new HR3 screen and it worked. Wish they'd sort out my walk/run issue. Have asked for a new software update. I feel your pain! 😞
02-05-2019 04:14
02-05-2019 04:14
It is a known issue. Keep an eye on the following thread which has updates from fitbit and some suggestions from others who have had this issue: