Run won't log correctly - no map/pace data

[Tee10823]

Everything working fine on my charge HR until today. Did a 13k run, with good gps signal. No map or distance data appeared. I restarted my phone and it appeared, but now as two logs, one with map and one without, as if i had logged it manually (I haven't). When I exit the app and go back in, the map entry disappears again. It only comes back on a restart. What is going on?

[EdsonFitbit]

Thanks for taking a break from stepping to visit the Community @Tee10823. This issue might be related to the app. Please try the following:

- Log out from the Fitbit app

- Reboot your phone

- Log back in

Additionally, please make sure you have the latest version of the Fitbit app. If none of this resolves the problem, please uninstall and reinstall the app.

I moved this thread to the Android app board because it's more related to the topic. Hope to see you around more often. 

[Tee10823 · Accepted solution]

Weirdly, I left it for a few hours and the problem resolved itself. The extra log disappeared and the map updated and pace data appeared. Looks like just a temporary gremlin. Thanks anyway.
Teresa

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[EdsonFitbit]

@Tee10823 I'm glad to hear that your issue has been resolved and you are now back on track.

On another, you are welcome to participate in the Discussions board. You'll find interesting topics to join out there.

Nice work! Now, let's get back to stepping.