S6 edge wont connect to Blaze since March. Not syncing

[Gowanburn]

My  phone is not connecting, syncing or updating time to my Blaze when Bluetooth is connected. Says it cannot find the Blaze to sync

[SteveH · Accepted solution]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

Note that your fitbit only has enough storage to hold detailed data for 5 - 7 days between syncs. After that it starts holding data at a daily summary level which it can do for around 30 days before it starts deleting data. So, once you get the connection sorted, expect your data to look a little strange.

If none of the steps above work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Gowanburn]

Thank you. This really worked!

There is always a way