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Samsung Galaxy 7 edge

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‎05-21-2016 10:37

‎05-21-2016 10:37

Has there been any  news or tips on how i can sync my charge fitbit..my last sync was may 12.. i've tried all the troubleshooting the app provides and no success.. i keep getting the tracker not found message on my app 😞

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‎05-21-2016 12:42

‎05-21-2016 12:42

Hi @lorennys86

 

Did you try restarting the tracker & the phone? Make sure location (gps) is enabled as it's required to be turned on to sync.. with bluetooth and internet (mobile or wifi)..

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

 

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‎05-23-2016 11:48

In response to SunsetRunner

‎05-23-2016 11:48

Hey sweetie @lorennys86, beside @SunsetRunner's recommendation I'd also like you to check that your Fitbit app is up-to-date and also try setting up your Fitbit as a new device.

 

Hope that helps!

Maria | Community Moderator, Fitbit


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