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Samsung Galaxy A50 compatibility to receive notifications

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‎10-15-2019 07:36 - last edited on ‎10-16-2019 16:17 by Fitbit Moderator

‎10-15-2019 07:36 - last edited on ‎10-16-2019 16:17 by Fitbit Moderator

Please complete the update required to allow full compatibility with the A50.  I relied on the notifications feature with my previous phone and I need it with my new A50 phone. 

 

Moderator edit: Subject for clarity 

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‎10-16-2019 16:17

‎10-16-2019 16:17

Hi @A50bc, welcome to the Community Forums!

 

Thanks for your suggestion and the information that was shared in your post. Keep in mind that we are always striving to improve the Fitbit experience with our products and services, therefore, we test and work with different mobile devices to make sure that they meet all the necessary requirements to be compatible with our products and services. 

 

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit  are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Don't hesitate to contact me back if you need anything else. 

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