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Syncing difficulties with Versa

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‎10-15-2019 16:49 - last edited on ‎10-16-2019 17:16 by Fitbit Moderator

‎10-15-2019 16:49 - last edited on ‎10-16-2019 17:16 by Fitbit Moderator

It bothers me that u spend a lot of money on this watch an it want sync to my phone! I will never buy another one!!!! I will not recommend to anyone to buy a Fitbit!

 

Moderator edit: Subject for clarity 

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‎10-16-2019 17:16

‎10-16-2019 17:16

Hello @Racing2, welcome to the Community Forums!

 

Thanks for bringing this to my attention, I totally understand how frustrating this situation can be for you. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this? 

 

If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Also, make sure that your mobile device is compatible with our products and services. 

 

Keep me posted, I'll be around if you need anything else.

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