Samsung Galaxy S10 Note compatibility

[bdiperna]

Up until this month, my Charge 3 has been able to connect to my fitbit app on my phone, even after I upgraded to the S10 Note, now all of a sudden I can't get it to sync or even connect to my phone...Im really disappointed as I've had fitbits for quite a long time...need to get this resolved

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @bdiperna, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please clarify if you're using a Samsung Galaxy S10 or a Samsung Galaxy Note 10? As it turns out, the S10 model is listed as a compatible device with our products and services but the Note 10 is not. 

Either way, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

[bdiperna]

My next question would be why am I having this trouble now when I've had this phone since last summer and I just started having this trouble this.past week?? And my phone is Galaxy 10 Note

[bdiperna]

My next question would be why am I having this trouble now when I've had this phone since last summer and I just started having this trouble this.past week?? And my phone is Galaxy 10 Note