Syncing difficulties with Charge 3

[frankovichsusan]

Fitbit Charger 3 stopped syncing to my android January 19. It was synchronized October 19,2019. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @frankovichsusan, welcome to the Community Forums!

Thanks for your post and for bringing this to my attention. To resolve this, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[frankovichsusan]

Thank you. An AT&T employee helped resync my Fitbit.