Samsung Galaxy S10 compatibility

[Giselle.Fick]

Hi There, do we have an estimate date of when the Samsung Galaxy S10 will be compatible with FitBit?

Currently my FitBit is useless to me as I cannot get any logged data older than a day from my phone or my watch? I am curious as I see this has been requested many times by people for quite some time?

Moderator Edit: Clarified subject

[Rich_Laue]

Hi @Giselle.Fick if your asking when it will officially be added, nope we dont know.

If we search the boards for this model, it seems that users report no issues, are you having any problems?

[RottieLover · Accepted solution]

The Samsumg Galaxy S10 is on their list of compatible mobile phones. That was the main reason as to why I got the S10, when we upgraded our phones.

https://help.fitbit.com/articles/en_US/Help_article/2315

[RicardoFitbit]

Hello @Giselle.Fick, welcome to the Community Forums!

Thanks for your post and question. Just as @RottieLover shared in her post, the Samsung Galaxy S10 is in fact compatible with our products and services, therefore, you should not experience difficulties with this mobile device and your Fitbit. On the other hand and asking the same as our friend @Rich_Laue, can you please share more information about the issue you're experiencing? Please share as many details you can so we can move forward.

I'll be around, let me know if you have any additional questions.  

[GinnaW]

I'm having the same issue!  I got the Charge 3 for Christmas (3rd Fitbit) & everything has been perfect. As of May 28th, my phone can't find the device. I've turned the Bluetooth on & off. Restarted the Fitbit. Restarted my phone. Uninstalled & reinstalled the app. Unpair & pair. Now it finds it on my phone to pair; but Fitbit won't pair. Reset my Network stuff. All of these were done MULTIPLE times. I don't know what else to try & have read tons of articles & tried everything multiple times. 

[Giselle.Fick]

Hi Gina

I eventually gave them a call. S10 is now compatible. They helped me (I
used the virtual chat and spoke to Mary B). She was great and helped me fix
the problem. Mine stopped working around the same time and I could not
update the tracker. Go to their website and contact them for help. They
were fantastic 👏
Good luck

[Giselle.Fick]

Hi

Thank you for your response. I eventually conracted FtNit via virtual
chat and yes, S10 is now compatible. I spoke to Mary B. She was great and
helped me fix the problem. My FitBir stopped working/syncing due to
connection issues around May 29 and I could not update the tracker.They did
troubleshooting with my and were so helpful and we got the issue resolved 🙂

[GinnaW]

Thank you!  I'll call tomorrow. It's ridiculous how much I count on these for 5 years for steps, sleep & active minutes. My husband spent an hour tonight trying to fix it. Me: "I already tried that multiple times ".  I'm so glad yours is back to normal and you had great customer service!

Sent from Yahoo Mail on Android

[Giselle.Fick]

They really were very friendly, helpful and professional. I tried various
things too prior to contacting them and got so frustrated. Phone them or
send a virtual chat. My problem was fixed pretty quick .. after I struggled
with it for 2 days trying to fix it myself.

[Blazingmandy]

Hi, I'm aware the above post is over 2  years old - but thought would try you!

I have a S10+ phone and a galaxy watch active.

My fitbit app only sync's my weight from my Aria scales - I've never managed to get all the other info onto it (steps/activity/sleep etc).

Should I be able to do this??

OMG - that would be amazing.

Hating the new fitbit graph and plotting my very variable weight has been the only thing I use FItbit for now, so was considering stopping (though they say they are working on a new graph in development).

OR is there a workaround to get all my samsung health data into my fitbit app? I've managed to get my weight into Samsung but not the other way around.

[charleskn]

I have and use my Gallaxy S10 with the Fitbit app for my Charge 5 (just recently changed from a Charge 4), so there is no reason it shouldn't work, as long as you have the current Android OS and Fitbit app updates.

[Rich_Laue]

@Blazingmandy what fitbit tracker model do you have? 

[charleskn]

The tracker model "shouldn't" matter. Are there any old Fitbits out there that can't connect with the current FB app?

I guess the real question is if they tried connecting their tracker to the Fitbit app on their mobile device.

https://help.fitbit.com/articles/en_US/Help_article/1873.htm