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Samsung Galaxy S8 stopped syncing with my Alta

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‎08-24-2018 09:42

‎08-24-2018 09:42

My Samsung Galaxy S8 stopped syncing with my Alta a few weeks ago and I can't fix it. I've restarted my phone, I've uninstalled and reinstalled the ap a couple times (including after the last update) and I've reset my Bluetooth (it still works with my car, so that's not the problem).  I'm not sure what else to try.  Thanks.

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‎08-25-2018 00:24

‎08-25-2018 00:24

Having restarted your phone without any luck I would try restarting your fitbit by:

 

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
    User-added image
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

Give this a few tries though as it sometimes doesn't work.

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