Samsung Galaxy S9+ and Iconic not syncing

[cocacolamaster7]

My Iconic will no longer sync with my Samsung Galaxy S9+, and the Bluetooth on the Iconic seems very difficult to sustain the connection. I've never had so many issues with a Fitbit device as I have had with this device 

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @cocacolamaster7.

Let me help you figure out what is going on.

The first thing I'd recommend that you try to follow the steps listed in this help article. They should definitely help in getting everything to sync and work correctly with your S9+.

Let me know if you have any further questions.

[cocacolamaster7]

Hello LanuzaFitbit,

Unfortunately, the suggestions that you provided me are the exact same steps customer support had me go through with no such positive results. I believe this may be an isolated incident as the Bluetooth connectivity on the Iconic is sporadic on various other devices.

Thank you though for reaching out to me.

-cocacolamaster77

[LanuzaFitbit]

Hello @cocacolamaster7.

Thanks for letting us know about this.

I could see that our team has been getting in touch with you about this situation. Be sure to continue working with them directly.

Be sure to let us know if you have any further questions.