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Samsung Galaxy

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‎09-28-2017 10:17

‎09-28-2017 10:17

Same issue.  I go to Bluetooth on my phone and 1 out of 30 tries Bluetooth will show ZIP.  I click on it to PAIR but get message that says CANNOT COMMUNICATE WITH ZIP.  Okay so I go to the FitBit app on my phone and try to SET UP DEVICE.  It say immediately FOUND YOUR ZIP .  Then it asks me about battery, etc because for some reason, it won't PAIR or SYNC or anything.  Yet, when I check the app it is showing steps, distance and calories.  How does it track calories if it's not syncing or even paired with the phone?

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‎09-28-2017 12:29

‎09-28-2017 12:29

Which Galaxy ?

S1 ?

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‎09-29-2017 09:13

In response to SunsetRunner

‎09-29-2017 09:13

I'm not sure.  I have had this same phone for a couple of years now.  The FitBit worked perfectly well for a year and now all of the sudden this is what I get.  It's frustrating but now I just figure things by hand.  The only reason I keep the app on my phone is to log calories.  I think it is hopeless at this point.

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