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Samsung S5 syncing issues with Blaze

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‎05-27-2017 11:30

‎05-27-2017 11:30

I have had the Blaze for two weeks. It initially synced with my Samsung S5 without any issues but since then whenever I try to get it to sync I always get the "Sync error. Please try again." It can take me half a dozen goes to get it to work. Occasionally I just give up.

I've tried re-starting and re-booting both the tracker and phone, disconnected Bluetooth on both and all the other advice on here. No luck.

I'm not happy at all.

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‎05-30-2017 06:51

‎05-30-2017 06:51

Hello @RobHock, it's nice to see you have joined the Fitbit Community. I've seen you have tried some troubleshooting steps on your own. It won't hurt to try the following troubleshooting steps to make sure we have cover all the possible solutions: Having trouble syncing? (here's how to fix this).

 

If all the steps has been covered, try to set up your tracker as a replacement device on your account. For this purpose the following post will guide you through.

 

Keep me posted how it goes. Hope this helps!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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