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Tracked activities logged at incorrect time

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‎05-21-2017 12:57

‎05-21-2017 12:57

I tracked a walk on my Blaze from 10:30 am Pacific till about 12.30pm Pacific. When I checked my app it had the correct tracking for everything but the time! It started the walk at 7.23am. I've checked all the settings, the phone and the watch both display the correct time. Help! 

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‎05-23-2017 13:00

‎05-23-2017 13:00

Hello @lexie, welcome to the Fitbit Forums.

 

It could be an issue with the information from our servers. Whenever details are not properly loaded, I log out of the app and then back in and all details load up correctly. Please try that and let me know how it goes.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎05-23-2017 19:41

In response to LanuzaFitbit

‎05-23-2017 19:41

I logged out and back in as suggested but it didn't change anything.
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‎05-30-2017 08:15

In response to lexie

‎05-30-2017 08:15

Hey @lexie! 

 

Thanks for letting me know that it didn't work. Could you take a screen shot showing the activity at the wrong time and then post it as a reply? I'd like to see exactly what is happening and a screen shot could definitely help me.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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