help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Samsung S7 can't add android device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-29-2017 12:57

‎12-29-2017 12:57

Hi

I'm unable to add the android device option once logged in to my Fitbit account, no option for Android  device shown on the list of devices,Idon't have a Fitbit device and wanted to use the mobile tracker on my Samsung S7any suggestions

 

Best Answer
0 Votes
2 REPLIES 2

‎12-29-2017 14:06

‎12-29-2017 14:06

@AngPvt, I am not sure what you mean by adding an "Android device" to your app -  The app is running on your Android device.  Your phone may not be compatible with MobileTrack - have you checked that?  Check out the help article, How do I use MobileTrack?

Best Answer
0 Votes

‎12-29-2017 21:21

In response to USAF-Larry

‎12-29-2017 21:21

Yes the app is on my device, and my device is compatible.  When I first downloaded the app, I could choose to add a Fitbit device or add mobile tracker if I did not have a Fitbit device, it appeared in my list of devices and the tracker was functional.  Now the mobile tracker no longer appears in that list and my steps are not tracked.  When I choose to add a device, the mobile tracker isn't on the list to add. So how do I get the mobile tracker?

Best Answer
0 Votes