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Samsung S7 noncompatibility

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‎08-10-2016 04:13

‎08-10-2016 04:13

While I have seen this topic in the recent past (c.April 2016), my Charge HR worked fine with my S7, up until 4 Aug 2016.  Having had an online chat with a Fitbit agent, the response was that the Fitbit engineers are working on this compatibility problem, without any guidance as to how long a solution would take and she recommended acquiring a compatible device. 

 

 

The response from Fitbit help has not been helpful, but I am hoping that by using a community forum any others with similar experiences can join up and we can exert some pressure on Fitbit to rectify this problem.

 

 

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‎08-10-2016 09:22

‎08-10-2016 09:22

Hi @jnbridglalsingh

 

Have moved this thread from the Charge HR to the Android App section.

 

Your post will get more attention here.

View best answer in original post

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‎08-10-2016 09:22

‎08-10-2016 09:22

Hi @jnbridglalsingh

 

Have moved this thread from the Charge HR to the Android App section.

 

Your post will get more attention here.

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‎08-10-2016 12:06

‎08-10-2016 12:06

@jnbridglalsingh wrote:

While I have seen this topic in the recent past (c.April 2016), my Charge HR worked fine with my S7, up until 4 Aug 2016.  Having had an online chat with a Fitbit agent, the response was that the Fitbit engineers are working on this compatibility problem, without any guidance as to how long a solution would take and she recommended acquiring a compatible device. 

 

 

The response from Fitbit help has not been helpful, but I am hoping that by using a community forum any others with similar experiences can join up and we can exert some pressure on Fitbit to rectify this problem.

 

 

What exactly is the problem?  You only stated that worked fine until 8/4... 

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