Samsung S8 Charge 3 not pairing

[andrewjasper]

My S8 will not pair with a brand new Charge 3. It looks like lots of people have this problem.

I have tried all suggestions. It still does not work.

Is there a fix for this?

Thank you

Andrew

[Rich_Laue]

Are you really trying to pair the tracker the rough the phones Bluetooth? you should get the error message saying the Charge 3 cancelled. 

You need to do the Add Device found in the Fitbit app. 

[andrewjasper]

Spoiler

No I did not try to pair the tracker straight through the bluetooth on my phone.

Yes I am doing the add device in the fit bit app.

I have owned a fitbit before; my wife owns a fitbit; I have never had so much trouble pairing a bluetooth device to another device.

[Rich_Laue]

Sorry your post started out saying the phone will pair to tracker. The title is phone not pairing to tracker see why I got the idea of pairing the two units?

Nothing in the post mentioned if the tracker was setup to the Fitbit account or not or if it was a setup, sync, or notification issue. Only notification requires the tracker to be a trusted device. 

[andrewjasper]

Thank you for replying. Sorry if the contents weren't clear. It was the second time I tried typing up the message. The first time I had put more information in. I've been through about six different web pages to try and sort it. It might been something on my phone.

I have enabled all notifications for all apps on my phone and I will give it another go.

[andrewjasper]

Hi

After many hours of trying to get it to pair with the fitbit app I returned the fitbit to the shop and got a replacement. There was also an issue with the battery running down incredibly fast from 100% to 15% in a few hours.

The new fitbit paired with the app first time; no problems with its battery.

Thank you

Andrew