Samsung S8+ will not pair with my Zip

[rblues75]

I've followed all of the advice in other posts.  My zip is still not pairing.  Any suggestions??

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @rblues75.

Thanks for taking the time to follow the steps posted in other posts.

In this case I'd like to ask you some questions to better understand what is going on:

• What Android version are you running?
• Do you get some sort of error message?
• When did this start happening?
• Did you change phones or is this the same that you have always used?

Look forward to your reply so that I can find the best way to move forward.

[rblues75]

Hello

I'm on Android version 9.  Same phone I've had since Fall of 2017.

I think it's been happening for several weeks, and it appears that it's intermittent.  My weekly progress report has only been listing one day of activity.  When attempting to pair, the response is that the Zip can't connect and to check the app settings.  I have the location permissions set to approve though.

[LanuzaFitbit]

Hello @rblues75.

I apologize for the delay in my response. Thanks for sharing those details on the situation.

In this case it seems like it is related to a known issue with Android 9 that is causing syncing issues. At this time we do not have any updates on the matter but we will be sure to let everyone know as soon as we do have anything to say.

Let me know if there are any further questions.