Samsung S9 cannot open emails from Charge 3

[JAG.Orangecrest]

When my fitbit charge 3 sends out it's summary emails, I get the notification on my phone. But when I go to my email to read it (tapping on the notification) it says 'email can' t be read, email deleted.' If I expand the notification on my phone, i see the first line and that's it. Why is my S9 rejecting the emails?

[LizzyFitbit · Accepted solution]

Hi @JAG.Orangecrest, welcome to the Community Forums!

Thanks for bringing this to my attention. Just to clarify, by summary emails do you refer to the Weekly Reports sent via email? Are you having this same situation with other emails received on your phone? To further investigate, please provide with a screenshot of what is displayed on your phone and the error message. For instructions to attach a picture, check this post.

I look forward to your reply.

[JAG.Orangecrest]

Ok, trying to get accustomed to this forum, looks like I may have closed this string...  it does this only to the weekly reports. I will try to remember to take a screen capture when it happens again. It is the only instance where my phone deletes emails

[LizzyFitbit]

Hi @JAG.Orangecrest, welcome back. I do apologize for my delayed response.

Thanks for getting back. If you ever have this issue again feel free to let me know, so I can continue working with you. About the Community Forum, I'd recommend to check our Getting Started thread, where you'll find information on how to navigate through the forum, ask a question, reply back, and many other options.

Hope to see you around!