07-04-2016 10:33
07-04-2016 10:33
Answered! Go to the Best Answer.
10-17-2016 04:24
10-17-2016 04:24
It's nice to see you around the Community @Mckenzie600! Our team still testing the compatibility of the Samsung Galaxy S7 and S7 Edge. You can check our list of Compatible Devices to see which phones are compatible with Fitbit trackers. In the meantime, I recommend syncing your tracker with a computer or another compatible device.
Some trackers could sync with the phones but at the moment of experience any inconvenience is normal, since these phones are not compatible we don't guarantee their functionality with the Fitbit trackers.
Are you trying to set up your Blaze, update the Firmware, or update your Fitbit app?
Keep the stepping up!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-04-2016 20:03
07-04-2016 20:03
Do you get any errors, many people here havehad no problems connecting, three of my friends with S7's had no issues.
Well one of them already had the tracker setup before getting the S7.
My question is what step does it fail?
First thought, you are using the fitbit app.
Does the app find the tracker?
Is a code displayed on the tracker?
Are you able to put the code into the app?
07-06-2016 20:57
07-06-2016 20:57
07-06-2016 21:48
07-06-2016 21:48
My Samsung S4 is still running Android Lollipop (5.0.1) but just recently I had a sync problem and discovered that I had to turn on Location Settings in order to sync.
Perhaps you can give it a try and let us know if it works.
I posted a request to update the Fitbit Help pages with this info. Please discuss and support the request here: fitbit.link/29pe82W
07-23-2016 07:20
07-23-2016 07:20
07-23-2016 07:23
07-23-2016 07:23
07-24-2016 05:19
07-24-2016 05:19
You also need to, if you haven't, enable show on lock screen under the phones Sounds and Notifacations settings. Also make sure it is turned on, on the blaze.
08-30-2016 18:54
08-30-2016 18:54
09-06-2016 04:13
09-06-2016 04:13
Hey guys @Kirsty22 @Hbdolash @geeruff @Amanda1978 @Lorimick, I'm glad to see y'll around ! Thanks for helping out @Rich_Laue, you rock!
Hey @geeruff if you have the S4, I'd recommend following the suggestions that @waynecz shares in this post. They have helped many friends in the Community.
On the other hand and for the rest of you, please follow what my friend @ErickFitbit recommends here.
Good luck, keep me posted!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-15-2016 22:26
10-15-2016 22:26
10-17-2016 04:24
10-17-2016 04:24
It's nice to see you around the Community @Mckenzie600! Our team still testing the compatibility of the Samsung Galaxy S7 and S7 Edge. You can check our list of Compatible Devices to see which phones are compatible with Fitbit trackers. In the meantime, I recommend syncing your tracker with a computer or another compatible device.
Some trackers could sync with the phones but at the moment of experience any inconvenience is normal, since these phones are not compatible we don't guarantee their functionality with the Fitbit trackers.
Are you trying to set up your Blaze, update the Firmware, or update your Fitbit app?
Keep the stepping up!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-17-2016 11:51
10-17-2016 11:51
I bought a Charge HR and the selling point was the notification on my wrist that my phone was ringing in my bag, which previously I wouldn't have realised. However, I've just upgraded my phone to a Samsung S7 and it just isn't working th same. Not only does it not let me know when contacts are calling me, it doesn't sync correctly and sometimes not at all. Most disappointed and would not have bought the Fitbit had I realised there was a limited compatible device list. Any ideas when / if the S7 will be on the compatible list?
10-17-2016 14:02
10-17-2016 14:02
10-19-2016 19:13
10-19-2016 19:13
10-20-2016 06:51
10-20-2016 06:51
Hey, @lizardchill, @GujjuDoesSteps, @Lorimick! There is no official date of when this phone will be added to the list. Thank you for your patience and understanding.
In the mean time if you have problems with it, you can always sync with a computer.
See you around.