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Samsung phone won't turn on

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‎03-12-2020 01:54 - last edited on ‎03-13-2020 16:45 by Fitbit Moderator

‎03-12-2020 01:54 - last edited on ‎03-13-2020 16:45 by Fitbit Moderator

Any help appreciated. Last night I tried to syn my fitbits to my app that I run on my Samsung S7 Edge. It said something on the line "Critical updated needed" and started updating. My phone went to a black screen and now it wont start. Is anyone else having this problem. Or has any answers. Thanks Nerissa.

 

Moderator edit: Updated subject for clarity

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‎03-13-2020 16:48

‎03-13-2020 16:48

@NerissaStalker Welcome to the Community. Thanks for the details mentioned. 

 

If you receive this error message on your phone, I would like you to contact directly the store where you purchased your phone, because we're unable to troubleshoot the phone. 

 

Catch you later! 

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