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Samsung s4 not syncing with fitbit anymore

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‎04-19-2016 15:36

‎04-19-2016 15:36

My fitbit has not been syncing for the last couple of days. I've tried rebooting my phone, switching Bluetooth off and back on, reinstalling the fitbit app, charging my fitbit and now my phone can't even find my fitbit. Phone automatically updated itself recently, has this affected it? Can anyone help please? Thanks
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‎04-20-2016 04:18

‎04-20-2016 04:18

Welcome to the Community @Lynnfife. Thanks for troubleshooting this by yourself. I recommend following our Syncing Troubleshoot and if these steps don't work, feel free to contact our Support Team. For a faster solution you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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