04-16-2018 14:04
04-16-2018 14:04
My phone and fit bit have suddenly stopped syncing together. Tried some of the trouble shooting suggestions but none seem to be working. My fitbit is still working and counting steps ect.
04-18-2018 05:35
04-18-2018 05:35
Hi there @Crazycatlady84, thank you for visiting the Fitbit Community! I saw your tracker is not longer syncing with your Galaxy S7. This is correct, your tracker will continue reading your activity even if is having troubles to connect with your phone.
Since you have tried some troubleshooting steps I'm going to share with you this post just as a matter of review to see if there is something additional you can try: Having trouble syncing? (here's how to fix this).
Otherwise if you have tried all the recommendations to no avail, try to set up your tracker as a replacement on your account. For more help this post will guide you through.
See you later and stay tuned if you need more help.
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