04-16-2018
18:41
- last edited on
04-18-2018
05:55
by
RobertoME
04-16-2018
18:41
- last edited on
04-18-2018
05:55
by
RobertoME
I recently purchased the Samsung S9 and since then, cannot get notifications on my charge 2. Anyone know what I I do to get them?
Moderator Edit: Updated Subject For Clarity.
04-18-2018 05:54
04-18-2018 05:54
Hi there @Mrsmckenzie08, welcome aboard to the Fitbit Community! I saw you are not receiving notifications coming from your Galaxy S9. Keep in mind this phone is being tested to guarantee all feature will be compatible. In the meantime some functionalities may not work as is expected.
Since we do not have an estimated timeframe of when this mobile phone will be added to our list of Compatible devices, I recommend to give it a try to the following suggestions: My tracker isn't receiving notifications (Android Fitbit app).
This other article might give you some extra help too: Is the Fitbit app interfering with other Bluetooth devices?
You can check the link at a later date to see if device support has been added. I appreciate your understanding while we work to improve this experience.
See you around!
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