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Samsung s8 notifications are not working with Flex 2

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‎11-15-2017 08:17 - last edited on ‎11-16-2017 04:57 by Moderator Alum

‎11-15-2017 08:17 - last edited on ‎11-16-2017 04:57 by Moderator Alum

Just got my samsung S8 3 days ago and there was not issue on tracker and syncing my Flex 2. Suddenly, my S8 cannot find my Flex2 today. It no longer receives notifications from my device. I've reset the Flex 2, removed it from my account, gone through setup, restarted the phone and Flex 2, uninstalled the app, on and off bluetooth and every other troubleshooting recommendation on the forums. All permissions are granted. No luck. Is this just a compatibility issue? 

 

 

Moderator Edit: Updated Subject For Clarity

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‎11-16-2017 04:56

‎11-16-2017 04:56

Hi there @Chrispy12, welcome aboard to the Fitbit Community! Despite the Samsung Galxy S8 and S8+ were listed as compatible it has been reported some issues, specially with notifications. If you are experiencing also this scenario I would like to refer you to our last update: Battery drain/Notifications - Samsung Galaxy S8/S8+.

 

Hope this provide you more details and thank you for all your patience.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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